How to order
- How to order
B.1 Product availability
Customers are informed about the availability of the products either by e-mail or by phone. Company reserves the right to inform customers in the event of a kind of non-availability (after the submission of an order by the customer), for a possible delivery day.In this case, if the delay is deemed to make the transaction unprofitable for the customer, the customer is entitled to unilaterally cancel the order with a written statement (by e-mail) which is made free of charge to the customer. If the non-availability concerns only part of the ordered products of an order, the rest of the order is normally executed unless the products in the order are relevant, so they will be used as a whole and have a follow-up character with each other and the customer declares that partial fulfillment of the order does not serve its needs or interests, so company must cancel the entire order.Also, the various product offers that appear in the online store with the indication “Print Offers” or other similar expressions are offered for a limited time and are valid until stocks are exhausted. For these products, a strict order of time is strictly observed in the execution of orders.B.2 Submission of Order
If the e-shop user wishes to place an order, he/she can first follow the process of registering a user in the online store (receiving username and password), so that he/she can then be recognized and identified by the online store, for security reasons of his/her future transactions. The user selects the product he wants to buy and temporarily registers it in his virtual “shopping cart” in the online store of the company. It is clarified that purchases can be made freely by any interested user, without the need to be a registered user or to register in the online store of the company.The user proceed with a binding order, with the obligation to pay the company, the product that is temporarily stored in his/her “shopping cart”, by successively pressing the buttons “I read and I accept the Terms and Conditions of Transactions” and “Completion of order”.This is followed by an electronic confirmation from the company of the receipt of the user’s order, which is automatically sent to the e-mail address entered in the customer’s details. This confirmation is only a certification of the receipt of the order and is not an acceptance by the company of the order. Acceptance by the company of the order and its completion is made after the company sends either to the user’s e-mail address or by any other suitable means, even by phone, Relevant message confirming the possibility of executing the order and sending the product or the possibility of receiving it from a physical store of the company.
In this message, the delivery time is also agreed electronically or by phone. It is understood that in case for some reason the company does not accept the user’s proposal and the confirmation of the order is not completed, the user has no obligation to pay and if he has made a relevant payment act (e.g. by credit card or by depositing in bank account of the company), the payment is canceled under the responsibility of the company and any payments are returned to the customer in the same way as they were made.
No modification of the order or new agreement on it will be accepted unless it is recorded in writing and accepted by both parties.
Prior to the transfer of the order, the customer must check all relevant features of the goods and services he ordered, as described in the pages of the store so that he does not have any doubts about the characteristics and properties of the ordered products or services.The client’s failure to be adequately informed is in no way borne by the company but is its sole responsibility.
The listed prices of the products on the website of each product are always the final ones (ie V.A.T proportions are included), they are valid for sale from the online store and do not include shipping or assembly costs which are then calculated on the order page based on the relevant rules for charging the relevant chapter of these terms below. In case the shipping and delivery costs cannot be reasonably calculated in advance due to the specificity of the place of delivery, the reservation for additional shipping costs is stated in the order text and they are calculated and notified to the customer by telephone and asked for his/her acceptance.
The arrangements for payment, delivery, execution, the time limit within which the company undertakes to deliver the products or provide its services, where applicable, the policy pursued by the company to deal with complaints or conditions, exceptions, the deadline and procedures for exercising the right of withdrawal are described below.
The customer will be charged with the cost of returning the goods in case of withdrawal when and in case with the consent of the company the withdrawal is valid.
B.3 Pre-order – product reservation
Customers can pre-order through the online store the products that appear with the indication “pre-order” or “pre-reservation”.This indication means that the company has not yet received the first receipt of such goods for sale but this first receipt is expected in a short time and must be notified to the customer. In such an order, if it is accepted by the company and the payment is made by credit card or loan financing, the company is entitled to expedite the collection of the price even pending the first receipt of the type of pre-order.
The company is obliged to provide a reasonable stock of products to meet pre-orders and reservations. These products have a strict order of priority.
B.4 Incorrect price statement
The company is not obliged in any case based on the principle of good faith and trading habits, to accept an order and to sell products or services that appear in the online store, due to typographical or computer error, with an incorrect price that is different from applicable on the basis of its pricing policy for that period.If in order such an error in the price is found only in part of the ordered products, then the order is normally valid only for the other products that have normal pricing and is considered not made for the products in which an error was found, unless the products in order are relevant, so they will be used as a whole and have a follow-up character with each other and the customer states that the partial fulfillment of the order does not serve his needs or interests, so the company can cancel the entire order. No additional charge for the order is borne by the customer without his express consent. The shipment of the order for approval to the company is a declaration of acceptance and consent for all charges incurred in the order.
The customer also has the opportunity to be informed about the progress of the order, either by phone (tel. +30 2289078667) or by sending an e-mail (e-mail to info@e-prestige.gr).
- Payment Methods
C.1 by Credit CardThe customer can pay the sale price and other agreed charges with credit or debit or prepaid card issuance of a recognized Greek or foreign Bank,
which is accepted for transaction by the company.
Through a credit card.
The credit card is charged after checking and certifying the data and its validity during the approval and acceptance of the order by the company which involves the preparation of the sale (the charge can be made then even if one or more of the items are not immediately available and must be ordered from suppliers). The customer is solely responsible for the correct recording and truthfulness of the credit card details and the company bears no responsibility in the event of an error.
C.2 with Cash
The customer can pay the sale price and other agreed cash charges, payable at a store cashier, when the customer selects “receipt from the store” as specified in detail below.
C.3 By deposit in a bank account
The customer can pay the sale price and other agreed charges to the following accounts:
EUROBANK
ACCOUNTING NUMBER:
IBAN:
BENEFICIARY:
PIRAEUS
ACCOUNTING NUMBER:
IBAN:
During the deposit, the customer must deposit the full sale price and the other agreements, adding to the reasoning of the deposit the full name of the depositor as given during the order and the order number, to facilitate the accounting management of the order and avoidance mistakes.
The deposit must be sent electronically to the email address info@e-prestige.gr
Caution! In any transaction with the bank you must send us by email the copy of the deposit.
Payment will appear within three business days of the deposit and the immediately available products will be shipped later.
The customer is solely responsible for the correct recording of the account number and the company is not responsible for any errors.
C.4 with Cash upon Delivery
The customer can pay the sale price and other agreed cash charges, payable at the courier company upon delivery.
- Shipping – Delivery Methods
D.1 How to deliver an order – charges for deliveries in the service areas of the online store
The products delivered after the sale can, with the consent of the customer, be sent to the address and the recipient that the customer has stated when submitting his order, which has been accepted by the company. The company notifies the customer via e-mail or telephone if his order has been accepted, the availability of the product and its delivery time.
All orders are charged with shipping costs per product. The above charge includes VAT. 24%.
A necessary condition is the presence of the customer or a representative during the delivery of the products from the company to the transport company, to check and receive the products qualitatively and quantitatively, correctly and intact. If at the discretion of the representative there is a problem with the products, the goods should be unpacked on the spot for their proper receipt. The goods then travel at the risk of the buyer.
Return policy
- Return PolicyUpon receipt, the customer is obliged to carefully unpack, without destroying the packaging, to check the products to confirm the absence of external aesthetic defects and in case they exist, he is entitled to repel the receipt of the item and return it to the distributor. The company is obliged to replace this product with a new one in a short time. In case of unreserved receipt of the product, it is considered that it was delivered in excellent condition without aesthetic defects.
E.1 The return of a product
The acceptable reasons for returning and replacing a product are:
- Have a product delivered other than the one stated in the original order due to an error in the process, pricing, shipping, or if the products caused defects during transport, when this is done by the company’s carriers. In case of transport through a transport company and if the products have been delivered in excellent condition to the transport company of the customer’s choice, the responsibility is borne by the respective transport company.
- In any case where it is proven that there is a failure of material or construction error for which the company or the manufacturer is responsible.
The cost of transporting products for return and repair or replacement is borne entirely by the customer.
The return of products is charged to the company only in cases where other products are delivered than those of the order, by type or quantity, or the item has a manufacturing defect, or lack of quality which has been previously agreed in writing with the company.
The products must be returned in the condition received by the customer and at the agreed time.
Any delay on the part of the customer of the return of the products automatically means a loss of the right to replace and accept the products as they are.
In all cases, the return of the product to be replaced must be done together with all the documents that accompanied the product and its complete packaging in perfect condition.
The product will be repaired if this is possible or will be totally replaced in case that the product is not repaired, otherwise with the agreement of the company, the transaction will be canceled.
Therefore, in case of cancellation, after the return and check of the product by the company, the refund to the customer will be taken place in the same way as their payment was taken place. Ιn particular, in case of a credit card charge, the company will be obliged to notify the issuing bank for the cancellation of the transaction and the bank will, then, proceed with any transaction under the concluded contract with the customer without the relevant responsibility of the company. The company bears no responsibility for the time and manner of execution of the dispute, which is regulated by the customer’s contract with the issuing Bank. In the case of cash payments, if the customer had chosen the option “receipt from the store”, the money will be refunded to the customer from the store where he received the product. The refund of both the product and the money, will take place no later than fourteen (14) working days.
In the case that the products are returned damaged or incomplete, the online store has the right to claim compensation from the customer, the amount of which will be determined by the condition of the products and to unilaterally and without delay, in full or in part, offset its claim against the customer.
E.2 Cancellation of an order by the customer due to negligence
The cancellation of the customer’s order in online store due to customer’s negligence is accepted only if the item has not yet been invoiced and not given for shipment by the company. The customer must send an email with the exact details for the cancellation of his order.
Cancellation does not occur unless a relevant confirmation is sent by the company by e-mail to the customer. In case the customer before the declaration of cancellation has paid the value of its approved order and the company has already received it, then the company must return the received value to the customer in the same way which he hastened to pay (by counting the amount in a bank account, by paying cash, etc.), within a period of fourteen (14) calendar days.
Otherwise, in case that the customer has given the order for payment but the money has not been received by the company (for example in the case of a credit card charge order,but the Bank has not yet paid the value to the company), then the company is obliged within a period of fourteen (14) working days to expedite any necessary action and statement to any competent body (Bank, etc.) to notify the cancellation of the order and the obligation of returning any amount owed to the customer. In this case, the company is considered to have legally fulfilled its obligations, and the cancellation of the charge will be based on the terms of the customer’s contract with for example the bank and the company does not bear any responsibility for the time of refund or reversal of the charge.
E.3 Unjustified Departure of the Consumer (article 4 § 10 Law 2251/1994, in combination with JMC Z1-891 / 2013)
The consumer’s special right to unjustified withdrawal.
Especially if the customer is a natural person (not a legal entity, even non-profit), who buys products remotely from the company’s online store exclusively for his private use and not in the context of his professional activity (hereinafter “the consumer”), Is entitled to withdraw unjustifiably from the remote purchase of a product within an exclusive period of fourteen (14) calendar days from the date of delivery of the physical possession of the product to him , or to an authorized dealer, returning the product to its original condition with the packaging materials complete and in excellent condition (packaged). For this reason, attention is paid to packaging. The withdrawal of the consumer is unjustified, without the consumer being obliged to invoke reasons that justify the withdrawal, as well as without financial burden on the consumer, with the exception of his charge for the cost of returning the product and any reduction in the value of the product due to return of products upon return.
The withdrawal statement can be made in writing or electronically and the company is obliged to send a confirmation of receipt of the withdrawal statement as soon as it arrives.
Following the declaration of withdrawal, the company is obliged to return the price received.
The refund will be made no later than fourteen (14) working days of both the product and the price. It is noted that the risk of loss, damage or destruction of the product remains with the consumer until the receipt of the product by the company.
The costs of delivery or assembly, which were charged during the delivery, or expenses in favor of third party carriers, lifting machines, cranes and in general any other expenses other than the value of the product are not refundable.
The customer is liable to compensate the company if he made a different use of that which is necessary for the determination of the nature of the features and the operation of the goods, in the period until the declaration of withdrawal, and the company is entitled to agree with the customer its compensation, even with mutual offsetting.
E.3.a Exceptions to withdrawal
There is NO withdrawal:
• In cases where the products have been used, as their use clearly deviates from the framework of the usual examination of the product for the determination of its nature, characteristics and function, as it would take place in a store, making the product used.
• In the event that the consumer has only made an electronic or telephone reservation of a product, without the obligation to pay, in order to purchase it from a physical store of the company, as this transaction does not constitute a sale remotely and only in it the right of unjustified withdrawal of the consumer is specifically applied.
It is understood that in all of the above cases, as in any case, the consumer reserves the full right to withdraw from the contract of sale and return of the product due to legal or actual defects or lack of contractual properties found after receipt and its use in accordance with the general provisions of Articles 540 et seq. of the Civil Code, Article 5 of Law 2251/1994 and other provisions for the protection of the consumer and the buyer in general.
